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Check out our delicious nutritious meals.

Ready Meals
Bundles
Meals for Two

Delivery Checker

Enjoy our fresh, ready meals delivered straight to you! We currently deliver to over 4,000 suburbs, including major cities such as Melbourne, Sydney, Brisbane, Perth, Adelaide, Canberra, and Hobart, as well as a wide range of regional and rural areas. Enter your suburb and postcode below to check delivery cut-offs and available days in your area. We can't wait for you to try them.

Please enter a valid suburb name.
Please enter a valid 4-digit postcode.

Holiday Delivery Schedule

Australia Day

Due to the upcoming public holiday, please note the following delivery schedule changes:

VIC:

No Deliveries:

  • Tuesday 28 January 2025

NSW/ACT:

No Deliveries:

  • Monday 27 January 2025
  • Wednesday 29 January 2025
  • Thursday 30 January 2025

QLD:

No Deliveries:

  • Monday 27 January 2025
  • Thursday 30 January 2025
  • Friday 31 January 2025

We apologise for any inconvenience this may cause and appreciate your understanding.

Delivery FAQS

How is the food delivered?

Our meals are delivered chilled, via refrigerated transport.

Your meals will be packed into an insulated cardboard box with a cooling gel pack. This is then delivered via refrigerated transport to your door.

You'll receive a text upon delivery. Our drivers will endeavour to leave your order in a safe location out of direct sunlight where possible - please ensure to bring your order inside and put your meals in the fridge once delivered.

How much is shipping?

Our shipping fee is a flat rate of $15 for refrigerated delivery, ensuring your meals arrive fresh and safely chilled.

Does your food come frozen?

Nope - our food arrives to you freshly prepared by the kitchen. Your delivery will be sent to your door in a refrigerated truck, so it doesn’t need to be frozen – it’ll be ready for you to heat up as soon as you’re ready.

If you don’t plan on eating your meals by the use-by date, you can absolutely freeze them. When you're ready to eat, we advise reheating the meal from frozen instead of defrosting or thawing your meal out first. It'll take about 5-6 minutes in the microwave.

Missing delivery?

If there are missing items from your delivery, you must contact us on (03) 8669 0587 9am to 5pm (AEST/AEDT) within 24 hours of the delivery time and we will take steps to verify and confirm any such missing items. Please see our T&C's for further information.

Got a question?

Visit our help centre for more details.

Dineamic Terms of Service

Food Disclaimer & Safety Information

Allergen Warning

  • We produce various fresh meals daily in shared facilities
  • We cannot guarantee any products are free from trace presence of allergens, including:
    • Gluten
    • Wheat
    • Egg
    • Milk
    • Tree nuts
    • Peanuts
    • Sesame
    • Soy
    • Crustaceans
    • Fish
    • Lupin
    • Sulphites
  • Important Notice: If you have a serious allergy, we strongly advise against purchasing from Dineamic
  • We expressly disclaim any liability for allergic reactions resulting from consuming our products

Product Safety Notices

Bones and Foreign Matter

  • Despite purchasing boneless meats and fish, suppliers cannot guarantee 100% removal of all bones
  • Meals may contain:
    • Bones
    • Bone fragments
    • Pips
  • Customers should exercise caution when consuming our products

Product Information

Recipes & Ingredients

  • Ingredients may be subject to change without notice due to:
    • Supply chain conditions
    • COVID-19 impacts
    • Ingredient availability
  • Recipe adjustments may occur when replacement ingredients are required
  • We reserve the right to make these changes without prior notification

Nutritional Information

  • Nutritional values provided are based on:
    • Empirical databases
    • Standard product formulations
    • Average figures
  • Variations may occur due to:
    • Seasonal ingredient changes
    • Weight variances (5g – 10g)
  • Always refer to product packaging for the most accurate information

Product Representation

  • Website images are for guidance only
  • Images may:
    • Include serving suggestions
    • Differ from actual product appearance
  • Actual products may vary from website representation

Ordering Process

Placing Orders

  • Orders must be submitted through our online store in accordance with these terms
  • Your order constitutes an offer to purchase products at the listed price (including delivery charges and taxes)
  • We may require additional details to process your order
  • You agree to provide current, complete, and accurate information
  • By placing an order, you explicitly acknowledge that:
    • You have read and understood our complete Food Disclaimer
    • You accept all risks associated with potential allergen exposure
    • You understand that product specifications may vary
    • You accept that images may differ from actual products

Order Acceptance

  • We reserve the right to:
    • Accept or reject any order for any reason
    • Cancel orders if:
      • Products are unavailable
      • Pricing or description errors exist
      • Terms and conditions are breached
  • Notify you of rejection at time of order or within a reasonable time

Order Changes

  • All order modifications must be requested at least 5 business days before delivery, including:
    • Delivery address changes
    • Meal selection changes
    • Delivery date/time modifications
  • To request changes:
  • Changes requested within 5 business days of delivery:
    • Cannot be guaranteed
    • May be declined
    • May affect your delivery schedule
  • Our Customer Service team will confirm if changes can be accommodated

Order Cancellation

By Dineamic

  • We may cancel orders if:
    • Products become unavailable
    • Pricing or description errors exist
    • Terms are breached
  • We will provide reasonable notice and refund any payments made

By Customers

  • Orders may be cancelled up to 5 business days before delivery
  • For exceptional circumstances, contact our customer service:

Subscription Services

Subscription Plans

  • Dineamic offers meal plan subscriptions with regular deliveries
  • Available subscription frequencies:
    • Weekly
    • Every 2 weeks
    • Every 4 weeks
  • Each subscription includes fresh, ready-made meals based on your selected plan

Payment & Billing

  • Your payment details will be stored securely
  • Automatic billing occurs according to your subscription frequency
  • Charges are processed before each scheduled delivery
  • You authorize recurring payments for the duration of your subscription

Auto-Renewal

  • Subscriptions may automatically renew at the end of their duration
  • Renewal will occur at the current subscription rate
  • You will be notified of any price changes before renewal
  • Auto-renewal ensures uninterrupted service

Subscription Management

Making Changes

You can manage your subscription through your account page to:

  • Modify delivery frequency
  • Update meal selections
  • Change delivery address
  • Adjust payment information
  • Skip deliveries
  • Pause subscription

Cancellation

  • You may cancel your subscription at any time through:
    • Your account page
    • Customer service contact
  • No cancellation fees apply
  • Cancellation deadlines:
    • Must be completed before your next order's cut-off time
    • Orders already processed cannot be cancelled
    • Refer to delivery schedule for specific cut-off times

Subscription Terms

  • Minimum subscription period may apply
  • Promotional pricing may revert to standard rates after the initial period
  • We reserve the right to:
    • Modify subscription terms with notice
    • Cancel subscriptions for policy violations
    • Adjust pricing with advance notice

Delivery Terms

Delivery Service

  • Available only to locations within our delivery network
  • Delivery dates and times must be selected during checkout
  • Accurate delivery information must be provided

Timing & Procedure

  • We aim to deliver within the selected window
  • Deliveries within one hour of the chosen window are considered on-time
  • Standard delivery is to the front door only
  • Drivers cannot:
    • Enter premises
    • Access back/side entrances or garages
    • Open or unpack boxes

Apartment Deliveries

  • Deliveries made to the building entrance
  • Customers should:
    • Meet the driver downstairs, or
    • Provide secure location instructions
  • Overnight deliveries are not recommended for apartments
  • Drivers cannot:
    • Enter buildings
    • Make overnight calls
    • Wait for extended periods

Customer Responsibilities

  • Ensure the selected delivery day fits your schedule
  • Provide accurate delivery instructions
  • Accept responsibility for products after delivery
  • Ensure authority to accept deliveries at the provided address

Dineamic accepts no responsibility for loss, theft, or damage to any product after the delivery has been made to the nominated or stipulated delivery location as per checkout delivery instructions.

Payment & Pricing

Fees & Charges

  • All prices include GST where applicable
  • Charges include:
    • Product purchase price
    • Delivery fee
    • Any additional specified fees

Payment Methods

We accept:

  • Visa/Visa Debit
  • MasterCard/MasterCard Debit
  • American Express
  • PayPal
  • AfterPay
  • ZipPay

Payment Terms

  • All payments must be processed successfully before order fulfillment
  • Fraudulent payment attempts are prohibited
  • Payment provider terms apply for AfterPay and ZipPay

Promotions & Discount Codes

General Terms

  • Promotions include discount codes, free products, and special offers
  • All offers are subject to Dineamic's full Terms & Conditions
  • We reserve the right to modify or withdraw promotions

Usage Rules

  • One promotion per order unless specified
  • Minimum spend requirements apply after discounts
  • Codes must be applied during checkout
  • No retroactive applications
  • First-order discounts are limited to new customers

Free Product Offers

  • Subject to availability
  • First-come-first-served basis
  • One redemption per person
  • Included with qualifying orders

Fair Use Policy

  • We reserve the right to:
    • Remove unauthorized discount combinations
    • Request payment for abused discounts
    • Cancel orders or block accounts for misuse
    • Modify or cancel promotions

Stock Issues & Refunds

Out of Stock Items

  • Products may become unavailable after ordering
  • We will either:
    • Provide a refund, or
    • Substitute with an equal/greater value item

Missing Items

  • Must report within 24 hours of delivery
  • Contact (03) 8669 0587 (9am-5pm AEST/AEDT)
  • Verification required
  • Resolution through:
    • Refund within 3-5 business days, or
    • Redelivery arrangement

Refund Policy

  • No change-of-mind refunds
  • Refunds available for damaged/faulty products
  • Must report within 24 hours
  • May require product return
  • Processed within 3-5 business days
  • Refunded to the original payment method

Gift Vouchers

  • Purchasable online for personal use or gifting
  • Valid for online store only
  • Must comply with all terms and conditions
  • Remaining balance must be paid with an accepted payment method
  • Exclusive vouchers may require validation

For questions about these terms, please contact our customer service team at team@dineamic.com.au or (03) 8669 0587.

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