Dineamic Terms of Service

Food Disclaimer & Safety Information

Allergen Warning

• We produce various fresh meals daily in shared facilities
• We cannot guarantee any products are free from trace presence of allergens, including:
  • Gluten
  • Wheat
  • Egg
  • Milk
  • Tree nuts
  • Peanuts
  • Sesame
  • Soy
  • Crustaceans
  • Fish
  • Lupin
  • Sulphites
• Important Notice: If you have a serious allergy, we strongly advise against purchasing from Dineamic
• We expressly disclaim any liability for allergic reactions resulting from consuming our products

Product Safety Notices

Bones and Foreign Matter

• Despite purchasing boneless meats and fish, suppliers cannot guarantee 100% removal of all bones
• Meals may contain:
  • Bones
  • Bone fragments
  • Pips
• Customers should exercise caution when consuming our products

Product Information

Recipes & Ingredients

• Ingredients may be subject to change without notice due to:
  • Supply chain conditions
  • COVID-19 impacts
  • Ingredient availability
• Recipe adjustments may occur when replacement ingredients are required
• We reserve the right to make these changes without prior notification

Nutritional Information

• Nutritional values provided are based on:
  • Empirical databases
  • Standard product formulations
  • Average figures
• Variations may occur due to:
  • Seasonal ingredient changes
  • Weight variances (5g – 10g)
• Always refer to product packaging for the most accurate information

Product Representation

• Website images are for guidance only
• Images may:
  • Include serving suggestions
  • Differ from actual product appearance
• Actual products may vary from website representation

Satisfaction Guarantee

• We stand behind the quality of our ready meals with a satisfaction guarantee
• If you're not completely satisfied with your Dineamic meal:
  • Contact us at team@dineamic.com.au
  • We'll provide a credit for that specific meal on your next order
• This guarantee:
  • Applies to Dineamic products only
  • Must be used in genuine cases of dissatisfaction
  • May require additional information (such as photos)
  • Is offered in good faith and subject to our right to refuse requests if we suspect abuse

Ordering Process

Placing Orders

• Orders must be submitted through our online store in accordance with these terms
• Your order constitutes an offer to purchase products at the listed price (including delivery charges and taxes)
• We may require additional details to process your order
• You agree to provide current, complete, and accurate information
• By placing an order, you explicitly acknowledge that:
  • You have read and understood our complete Food Disclaimer
  • You accept all risks associated with potential allergen exposure
  • You understand that product specifications may vary
  • You accept that images may differ from actual products

Order Acceptance

• We reserve the right to:
  • Accept or reject any order for any reason
  • Cancel orders if:
    • Products are unavailable
    • Pricing or description errors exist
    • Terms and conditions are breached
• Notify you of rejection at time of order or within a reasonable time

Order Changes

• All order modifications must be requested at least 5 business days before delivery, including:
  • Delivery address changes
  • Meal selection changes
  • Delivery date/time modifications
• To request changes:
  • Contact our Customer Service team
  • Phone: (03) 8669 0587
  • Email: team@dineamic.com.au
• Changes requested within 5 business days of delivery:
  • Cannot be guaranteed
  • May be declined
  • May affect your delivery schedule
• Our Customer Service team will confirm if changes can be accommodated

Order Cancellation

By Dineamic

• We may cancel orders if:
  • Products become unavailable
  • Pricing or description errors exist
  • Terms are breached
• We will provide reasonable notice and refund any payments made

By Customers

• Orders may be cancelled up to 5 business days before delivery
• For exceptional circumstances, contact our customer service:
  • Phone: (03) 8669 0587
  • Email: team@dineamic.com.au

Subscription Services

Subscription Plans

• Dineamic offers meal plan subscriptions with regular deliveries
• Available subscription frequencies:
  • Weekly
  • Every 2 weeks
  • Every 4 weeks
• Each subscription includes fresh, ready-made meals based on your selected plan

Payment & Billing

• Your payment details will be stored securely
• Automatic billing occurs according to your subscription frequency
• Charges are processed before each scheduled delivery
• You authorize recurring payments for the duration of your subscription

Auto-Renewal

• Subscriptions may automatically renew at the end of their duration
• Renewal will occur at the current subscription rate
• You will be notified of any price changes before renewal
• Auto-renewal ensures uninterrupted service

Subscription Management

Making Changes

You can manage your subscription through your account page to:

• Modify delivery frequency
• Update meal selections
• Change delivery address
• Adjust payment information
• Skip deliveries
• Pause subscription

Cancellation

• You may cancel your subscription at any time through:
  • Your account page
  • Customer service contact
• No cancellation fees apply
• Cancellation deadlines:
  • Must be completed before your next order's cut-off time
  • Orders already processed cannot be cancelled
  • Refer to delivery schedule for specific cut-off times

Subscription Terms

• Minimum subscription period may apply
• Promotional pricing may revert to standard rates after the initial period
• We reserve the right to:
  • Modify subscription terms with notice
  • Cancel subscriptions for policy violations
  • Adjust pricing with advance notice

Delivery Terms

Delivery Service

• Available only to locations within our delivery network
• Delivery dates and times must be selected during checkout
• Accurate delivery information must be provided

Timing & Procedure

• We aim to deliver within the selected window
• Deliveries within one hour of the chosen window are considered on-time
• Standard delivery is to the front door only
• Drivers cannot:
  • Enter premises
  • Access back/side entrances or garages
  • Open or unpack boxes

Apartment Deliveries

• Deliveries made to the building entrance
• Customers should:
  • Meet the driver downstairs, or
  • Provide secure location instructions
• Overnight deliveries are not recommended for apartments
• Drivers cannot:
  • Enter buildings
  • Make overnight calls
  • Wait for extended periods

Customer Responsibilities

• Ensure the selected delivery day fits your schedule
• Provide accurate delivery instructions
• Accept responsibility for products after delivery
• Ensure authority to accept deliveries at the provided address

Payment & Pricing

Fees & Charges

• All prices include GST where applicable
• Charges include:
  • Product purchase price
  • Delivery fee
  • Any additional specified fees

Payment Methods

We accept:

• Visa/Visa Debit
• MasterCard/MasterCard Debit
• American Express
• PayPal
• AfterPay
• ZipPay

Payment Terms

• All payments must be processed successfully before order fulfillment
• Fraudulent payment attempts are prohibited
• Payment provider terms apply for AfterPay and ZipPay

Promotions & Discount Codes

General Terms

• Promotions include discount codes, free products, and special offers
• All offers are subject to Dineamic's full Terms & Conditions
• We reserve the right to modify or withdraw promotions

Usage Rules

• One promotion per order unless specified
• Minimum spend requirements apply after discounts
• Codes must be applied during checkout
• No retroactive applications
• First-order discounts are limited to new customers

Free Product Offers

• Subject to availability
• First-come-first-served basis
• One redemption per person
• Included with qualifying orders

Fair Use Policy

• We reserve the right to:
  • Remove unauthorized discount combinations
  • Request payment for abused discounts
  • Cancel orders or block accounts for misuse
  • Modify or cancel promotions

Stock Issues & Refunds

Out of Stock Items

• Products may become unavailable after ordering
• We will either:
  • Provide a refund, or
  • Substitute with an equal/greater value item

Missing Items

• Must report within 24 hours of delivery
• Contact (03) 8669 0587 (9am-5pm AEST/AEDT)
• Verification required
• Resolution through:
  • Refund within 3-5 business days, or
  • Redelivery arrangement

Refund Policy

• No change-of-mind refunds
• Refunds available for damaged/faulty products
• Must report within 24 hours
• May require product return
• Processed within 3-5 business days
• Refunded to the original payment method

Gift Vouchers

• Purchasable online for personal use or gifting
• Valid for online store only
• Must comply with all terms and conditions
• Remaining balance must be paid with an accepted payment method
• Exclusive vouchers may require validation

For questions about these terms, please contact our customer service team at team@dineamic.com.au or (03) 8669 0587.